Seller and quotation
The quotation identifies the actual seller, contact details, item specification, quantity, currency, total price, applicable taxes, delivery charge and destination. No sale is formed by making an enquiry or receiving an award.
Acceptance and personalisation
An order is accepted only after the quotation and applicable terms are agreed. Check the product name, award ID, year and personalisation. Any proof approval is recorded before production begins.
Payment and delivery
Use only the payment method stated in the accepted quotation. Do not submit card details through the application. Production and delivery estimates depend on the specification and destination and are confirmed for the particular order.
Changes and cancellation
Ask for a change or cancellation using the order reference. The effect depends on the agreed terms and whether production has started, especially for personalised goods. Any applicable mandatory consumer rights remain unaffected.
Errors, damage and support
Report a defect, production error, missing item or delivery damage promptly with the order reference and supporting photographs. The seller’s response and any replacement, correction or refund are recorded under the accepted terms and applicable law.
Award independence
Declining an item, cancelling an enquiry or raising an order dispute does not change the award decision or free digital benefits. Award status changes follow the Award rules, not a sales decision.
Order support
Use the account order channel for an existing enquiry. Check the accepted quotation for the seller, specification and terms of your order.